Conditions of Use

- General Contractual Terms of Data Group Oy
- Conditions of Contract of DG Service Products
- Terms of Delivery of Data Group Oy

General Contractual Terms of Data Group Oy

1.These contractual terms are applied to the trade between Data Group Oy (later Data Group) and a customer as the delivery and contractual terms unless otherwise separately agreed in writing.

2.Data Group reserves the right to change these contractual terms by a one-sided decision without a prior notice.

3.Data Group sells products and services to enterprises, and to customers of the public sector.

4.The Finland's trade law is applied to the trade between Data Group and corporate customers, unless otherwise determined in these contractual terms.

5.All the prices in the e-commerce are without a value added tax that is 0 %. The valid product-specific value added tax is respectively added to prices.

6.The reclamations and comments on delivery should be made within eight (8) days from the delivery.

7.There is no right to cancel the custom-made make-ups and solutions in the customer's order.

8.The guarantee period of products is 6 - 36 months from the purchase day. The guarantee period of an individual product can be checked on the product-specific product card.

9.The guaranteed maintenance time does not extend the original guarantee period.

10.The guarantee is valid for those products requiring overhaul which are delivered to the guarantee servicing point assigned by Data Group within the guarantee period. The receipt, covering note or a copy of it is delivered with the product.

11.Mainly the terms of guarantee and instructions of importers and deliverers for products are followed as the terms of guarantee for products.

12.The guarantee covers the costs of repair due to material and manufacturing defects of products. It does not cover a natural wearing caused by a normal usage, or breaking caused by an incorrect usage.

13.Data Group has a possibility to change a product of an after-sales service to a similar product in its functionality and price, in case repairing the product brought to the after-sales service or acquiring a similar product is impossible or especially difficult.

14.The work made for products that are delivered to the after-sales service without a cause, is charged in accordance with the valid service price list.

15.The guarantee does not include a substitutive product for the time of the after-sales service, excluding the service and maintenance contracts to be made separately.

16.The guarantee does not include instructions for use of products.

17.The guarantee covers neither the incorrect use of a product nor the installation and service work made by others but an official after-sales service.

18.The guarantee does not cover the functionality of programs, nor restoring them to the form that they originally were in the time of delivery, or in the time before breaking.

19.The guarantee does not cover the batteries, accumulators nor cleaning the devices.

20.The guarantee does not cover indirect damages caused by products brought to the after-sales service, missing data, interruption of use of the product, interruption of tasks performed with the product or by means of it, or similar matters.

21.The guarantee is valid in Finland, unless otherwise agreed separately.

22.Possible product returns must be agreed on with Data Group separately. Compensation for returns is 80 % of the original purchase price, at the most. The condition of a return is that the product is sellable. Data Group has no obligation to accept and receive a product return.

23.All the products and their supplementary materials included in the original delivery should be supplied with the guaranteed return, unless otherwise agreed seperately.

24.The products delivered to the after-sales service, and replaced by a new product, are transferred to the property of a guarantor.

25.Data Group is not responsible for damages that are caused by the actions of authorities, importers or suppliers, or ending of products, interruption of activities due to a fire or a similar accident, a strike affecting the operation fundamentally, a lock-out or blockade or another similar force majeure impeding commercial activities of Data Group essentially.

26.If a guaranteed product is maintained, or installations are made to it somewhere else but in the guarantee servicing point assigned by Data Group without a separate approval of Data Group, the customer is responsible for the costs caused by a maintenance or installation.

27.If the contractual terms are impeded or are unreasonably delayed by a force majeure, the party is released from following the contractual terms for the time of the obstacle. A force majeure is considered to be a war, requisition or confiscation for a public need, import and export ban, labour conflict, natural phenomenon, thunderstorm, storm, fire, flood, and water damage, cable or other damage caused by an outsider, overvoltage coming from an electric power network, interruption of supplying energy or another essential raw material, or another cause which the party could not have taken into account while making the contract, nor is able to stop nor remove its effect.

28.Finnish law is applied to the contract. For settling the disagreements, negotiations are primarily tried. If the ones concerned do not reach reconciliation otherwise, disagreements are settled following the regulations of the law on arbitration.

Conditions of Contract of DG Service Products

1. Identifiers and passwords The service provider provides a Customer with the identifiers and passwords for using the service in accordance with the contract. The service provider selects the identifiers for a Customer. The passwords are created with random sampling. On request of a Customer, identifiers and passwords can be changed during the service. A valid listed payment will be charged for changing. The service provider can change the identifier and password if data protection or another weighty reason requires it. A Customer is responsible for customer-specific identifiers and passwords.

2.Network IDs (apply only to the customers whose network IDs are administered by the Service provider) The customer commits to follow the rules and regulations of the network IDs which are possibly reserved for the Customer and which are granted by the organisation. The Customer is responsible for the network IDs he/she possibly uses. When the customer relationship between the Service provider and the Customer has ended, the Customer himself/herself is responsible for the reservation and renewal of his/her network IDs. The rights of the network IDs are totally owned by the Service provider as long as the Customer has open payments of the service he/she has ordered.

3. Material in the service It is allowed to store to, transfer to, or use, by means of through, or in other similar way, the Service provider's service, only the data, programs and other material in accordance with the Finnish law and good practice.

4.Service Production The Service provider produces the contractual service in its desired way. The Service provider has the right to develop and change the service it offers. The Customer is responsible for the possible costs caused to the Customer by the development and alteration work. The Customer will be informed in advance about the possible alterations in producing the service.

5.Backups The Customer is responsible, unless otherwise agreed separately, for backing up of the data, programs and other similar materials related to the service. The Service provider is responsible neither for unchangeability, correctness, usability nor preservability of the Customer's data. The Service provider has the right to create backup copies of the Customer's data stored to the Service provider's devices.

6. Notices The Service provider provides the Customer with notices of the service. The Customer should follow the instructions and advice in the notices.

7. Discontinuance of Service on Request of Customer On request of a Customer, the service can be discontinued and started again. Discontinuance of Service and starting it again will be charged in accordance with the valid price list.

8. Service and Alteration Work and Correction of Faults Installing, updating and repairing of programs and equipment, as well as other alteration work related to and required by the service, and produced by the Service provider, are made within the normal working hours as soon as possible. The Service provider has the right to suspend the service offered to the Customer if the updating, repairing and alteration work performed by the Service provider presupposes it. The Customer will be informed about the suspension, if possible, in advance.

9. Customer's Rights and Obligations - A Customer should follow the terms of this contract, instructions for use of the service, and perform contractual payments to the Service provider. - While acting purposefully, a Customer should not cause any harm or damage to the Service provider or any other user of the service. - A Customer should use the services ordered within the good practice and law. - A Customer is responsible for all information, programs and suchlike received through or acquired from the service, and related copyrights, possible permissions, licences, and legitimacy, and possible consequences, compensations and costs related to them. - A Customer is responsible for validity of the material he/she uses, its rights to use, copyrights or suchlike, and possible consequences, compensations and costs caused by the use. - A Customer is responsible for obligations, costs and payments caused by his/her use. - If possible, a Customer should be careful that the user identifications, passwords, or suchlike given to him/her and related to data protection, are out of reach for other persons than those addressed by the Customer. - A Customer is responsible for all the services while using the information through his/her user identifications, passwords, or suchlike and possible consequences, compensations and costs caused by them. - A Customer may not use the service of the Service provider as part of his/her own business, service, or product, nor resell services acquired without the Service provider's written consent. - A Customer should inform the Service provider immediately about problems or shortages perceived and related to services ordered.

10. Service Provider's Rights and Obligations - The Service provider has no right to deliver information to a third party without a Customer's written consent. - The Service provider is responsible for intentional or negligent errors. The Service provider's liability for damage is the cost of the Customer's lost service in accordance with the valid price list, however, the invoicing sum corresponds to three contracting months at the maximum. - The Service provider is not liable for a Customer's indirect damages or costs caused if a service produced by the Service provider does not meet a Customer's expectations or targets. - The Service provider is not responsible for the information or its usability that is in the service or that a Customer uses. - The Service provider is not liable for a Customer's indirect damages or costs caused if a Customer's data is changed or missing. - The Service provider is not liable for the shortages, problems, interruptions or suchlike occurred and offered by the third party in its connections and services. - The Service provider is not liable for the equipment, programs or services supplied to the Service provider for producing the service by the third party, or the shortages, problems or breakages in them. - The Service provider is not liable for the problems or damages caused by viruses or similar ones. - The Service provider is not liable for the illegal use, its illegal attempt to use, or the comparable activities performed by the third party towards the service ordered by a Customer. - The Service provider should perform the hardware and system updates, repairs and alterations so that they harm a Customer as little as possible. - The Service provider has the right, without notice separately, to remove such material from its services, or to prevent from using such material which is against the good practice and law. - The Service provider has the right to discontinue the service ordered by a Customer if the Customer has outstanding payments for the service. The Service provider invoices for reopening the service with the payment that is valid in the price list.

11. Pricing The Service provider collects the payments of the service ordered by a Customer in accordance with the valid price list. The Service provider has the right to change the pricing of the services offered by it. The new prices come into force during the following invoicing period. If the pricing changes, a Customer has the right to terminate the contract without a term of notice before prices change.

12. Force majeure clause If the contractual terms are impeded or are unreasonably delayed by a force majeure, the party is released from following the contractual terms for the time of the obstacle. A force majeure is considered to be a war, requisition or confiscation for a public need, import and export ban, labour conflict, natural phenomenon, thunderstorm, storm, fire, flood, and water damage, cable or other damage caused by an outsider, overvoltage coming from an electric power network, interruption of supplying energy or another essential raw material, or another cause which the party could not have taken into account while making the contract, nor is able to stop nor remove its effect.

13. Applicable Law and Place of Jurisdiction Finnish law is applied to the contract. For settling the disagreements, negotiations are primarily tried. If the ones concerned do not reach reconciliation otherwise, disagreements are settled following the regulations of the law on arbitration.

Terms of Delivery of Data Group Oy

Data Group Oy sells products of the e-commerce to enterprises, and to customers of the public sector. The prices of products are without a value added tax that is 0 %. We reserve the right to change prices and postal charges.

1.Ordering The products are mainly ordered through the purchase basket at www.dgshop.fi.

2.Confirmation of order All the orders are confirmed by E-mail where the price of an order, handling charges, and ordered products are stated. Receiving a confirmation of order presupposes that the E-mail address is given in connection with the order. The Customer is committed to the valid terms of delivery in connection with every order.

The contents of the order can be checked using the user account created on the Web site of dgshop.fi.

3. Methods of Payment Products and their postal charges are paid in connection with the order. You can pay in the e-commerce using the following methods of payment: Nordea, Cooperative Bank (Osuuspankki), Sampo, Tapiola, Aktia, Nooa, Local Cooperative Banks (Paikallisosuuspankit), Savings Banks (Säästöpankit), Handelsbanken, S Bank (S-Pankki), Ålandsbanken and credit cards. Paying is carried out through the site of Paytrail Oyj.

4. Electronic Payment Buttons Electronic payment buttons are found in the following banks: Nordea, Cooperative Bank (OP-Pohjola), Danske Bank, Tapiola, Handelsbanken, Aktia, Savings Banks (Säästöpankit), Local Cooperative Banks (Paikallisosuuspankit), Nooa, Ålandsbanken and S Bank (S-pankki).

5.Payments using the Visa, Visa Electron, MasterCard, Eurocard, and Maestro card

The payment commissioning service is carried out and the payment service provider is acted by Paytrail Oyj (2122839-7) in cooperation with the Finnish banks and credit institutions. In payments through the Visa, Visa Electron or MasterCard, Eurocard and Maestro cards, Paytrail Oyj is shown as the receiver of the payment on the card invoice, and it transfers the payment to the trader. Paytrail Oyj has the license of the payment institution.

Paytrail Oyj, entrepreneur ID: 2122839-7

Innova 2

Lutakonaukio 7

40100 Jyväskylä

Telephone: 0207 181830

Internet banks the payment commissioning service for Internet banking payments are carried out by Paytrail Oyj (2122839-7) in cooperation with the Finnish banks and credit institutions. The service works for a user just like traditional payments on Internet.

You can get acquainted with the Paytrail account at: http://paytrail.com/fi/osta-paytraililla.

The orders are handled between the time 8 – 16 on working days when the payment has performed.

6. Time of delivery Products are delivered on every working day. The delivery is carried out after 1 to 3 days from performing the payment depending on the bank connections, or during the time and the way that is separately agreed with the Customer.

7. Method of Delivery and Handling Charges The handling charges contain postal and packaging costs. You can view the handling charges after selecting the method of payment and delivery of the purchase basket. We deliver the orders as a package or as a maximum letter, only a package can be tracked with a delivery code.

8. Problem Situations in Transport and Faulty Products If a product has disappeared during the transport, damaged, or a Customer has received a wrong product, the Customer should inform about the error immediately at: asiakaspalvelu@dgshop.fi or using the feedback form found on the web site at: www.dgshop.fi.

Notice on the false delivery or the faulty product has to be made within the eight (8) days from receiving the product. If the package has damaged in the post, you should make a claim to the post immediately.

9. Return Policy As stated by Finnish law, customer has the right to return all or some of the purchased products 14 days after the order has been delivered. Returns are accepted only if the products are unused and in original product package.

Please contact us before returning the products and attach the following information:

- Name - Postal address - Phone number - Email - Bank account number - Which products you wish to return - A copy of order confirmation

Return address and contact information can be found in the footer section of this site.

We do not accept returns after 14 days from delivery nor cash on delivery shipments. Money is returned to your bank account after receiving, accepting and processing the product return. Customer pays the costs of return shipment.

10. Others We reserve the right to change our terms of delivery. A Customer should get acquainted with the valid terms of delivery before his/her order on the Web site at: dgshop.fi.

Data Group will handle all information about the customer confidentially, and will not deliver the information to the third party.